Privacy Policy

This policy covers how SoundSurfer handles personal information collected and received, including information related to your past use of SoundSurfer services. Personal information is information that can be used to personally identify you, like your name, address, email address, or phone number, and that is not otherwise publicly available.

Information Collection and Use

SoundSurfer provides software for noise transmission analysis. SoundSurfer is committed to complying with the Australian Privacy Act 1988 (Privacy Act), governing privacy of personal information by businesses and to protecting and safeguarding your privacy when you deal with us.

Some information provided to us by customers and other third parties may be considered personal. Without these details we would not be able to carry on our business and provide our services to you. We will only collect such personal information if it is necessary for one of our functions or activities.

SoundSurfer collects personal information in the following situations:

  • If you contact us, we may keep a record of that correspondence.
  • When you establish or access an account or engage our services.
  • When you submit your email address to our website mailing list.
  • When you request a quote or authorise the engagement of our services, we will collect personal information from you.

To provide our services we collect the following types of personal information:

  • Name
  • Email address
  • Company name for which you work.

We may also collect the following types of personal information if provided to us:

  • Mailing or street address
  • Telephone number
  • Professions, occupation or job title
  • Any additional information relating to you that you provide to us directly through our new account application form, websites or indirectly through use of our website or online presence, through our representatives or otherwise; and
  • Information you provide to us through customer surveys or to our staff from time to time.

We may also collect some information that is not personal information because it does not identify you or anyone else. For example, anonymous answers to surveys or aggregated information about how users use our website or our computer applications.

Use of information collected and disclosure of personal information to others

We may use personal information held about an individual for the primary purpose for which it is collected which includes:

  • provision of services and to send communications requested by you
  • to answer enquiries and provide information or advice as requested
  • for the administrative, marketing, planning and service development, quality control and research purposes of SoundSurfer, their related entities, contractors and service providers
  • to update our records and keep your details up to date
  • to process and respond to any feedback you provide
  • to comply with any law or regulation or in cooperation with any governmental authority

We may use your information to inform you of new services available we believe will interest you. If you do not wish to receive email notices or other communications from SoundSurfer regarding additional services, you can unsubscribe to these.

In addition, we may use or disclose personal information held about you:

  • Where you have consented to the use or disclosure;
  • Where we reasonably believe that the use or disclosure is necessary to lessen or prevent a serious, immediate threat to someone’s health or safety or the public’s health or safety;
  • Where we reasonably suspect that unlawful activity has been, is being or may be engaged in and the use or disclosure is a necessary part of our investigation or in reporting the matter to the relevant authorities;
  • Where such use or disclosure is required under or authorised by law (for example, to comply with a subpoena, a warrant or other order of a court or legal process);
  • Where we reasonably believe that the use or disclosure is reasonably necessary for prevention, investigation, prosecution and punishment of crimes or wrongdoings or the preparation for, conduct of, proceedings before any court or tribunal or the implementation of the orders of a court or tribunal by or on behalf of an enforcement body.

Links

Our website may contain links to third party websites who may collect personal information about you. We are not responsible for the privacy practices of other businesses or the content of websites that are linked to our website. SoundSurfer encourages users to be aware when they leave the site and to read the privacy statements of each and every website that collects personally identifiable information.

Security and storage

SoundSurfer is aware of the importance of security of all information associated with our clients and contractors. We have developed security measures to attempt to protect against the loss, misuse and alteration of personal information under our control.

Personal information is de-identified or destroyed securely when no longer required by SoundSurfer.

Access to and correction of personal information

We are committed to maintaining accurate, timely, relevant and appropriate information about our customers and website users. For the purposes of receiving notices and other related correspondence, it is imperative that the contact details we hold for you are always current.

Inaccurate information will be corrected upon receiving advice to this effect from you. To ensure confidentiality, details of your personal information will be passed on to you only if we are satisfied that the information relates to you.

If we refuse to provide you with access or correct the personal information held about you by us, then we will provide reasons for such refusal.

Your personal information will not be shared, sold, rented or disclosed other than as described in this Privacy Policy.

Disclosure of your information outside of Australia

We may disclose personal information to our related entities and third party suppliers and service providers located overseas for some of the purposes listed above.

We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.

We may disclose your personal information to entities located outside of Australia, including the following:

  • our related entities and third party suppliers, located in the United States of America and Ukraine;
  • our cloud based software and other IT Service providers:
    • located in the United States of America and Ireland
    • located processed and stored anywhere Google or its agents maintain facilities (vary by service)—refer to https://firebase.google.com/support/privacy for further information.

Changes to Privacy Policy

From time to time and in line with customer expectations and legislative changes, our privacy policies and procedures will be reviewed and updated.

Changes will be posted on this Privacy Policy page so that users are always aware of what information is collected, how it is used and the way in which information may be disclosed. As a result, please remember to refer back to this Privacy Policy regularly to review any amendments.

How to access, restrict use, correct and transfer your personal information

You have a right to:

  • request a copy of your personal information,
  • ask us to restrict the use of your personal information; or
  • correct or rectify any personal information that is out-of-date, incorrect, incomplete or misleading.

Such requests should be submitted to us in writing using the contact details below.  We may ask you to verify your identity before providing you with or correcting such information.

We will action your request within a reasonable time frame and provide one copy of your personal information free of charge. If we refuse a request or charge a reasonable fee, we will advise you of the reasons for our refusal or any fees within a reasonable time frame.

There may be cases where we are unable to provide the information you request, such as where it would interfere with the privacy, rights or freedoms of others, or result in a breach of confidentiality or applicable laws. In these cases we will let you know why we cannot comply with your request.

Erasing Your Personal Information

You have a right to request to have your personal information erased when it is no longer necessary for the purpose for which it was originally collected, it is not being used for the purposes for which it was collected, or you wish to withdraw your consent for certain processing.

Such requests should be submitted in writing using the contact details below. We may ask you to verify your identity before complying with your request.

There may be cases where we are unable to comply with your request such as where we need to continue processing your personal information in order to comply with applicable laws.

Complaints

If you have a concern about your privacy or how we have handled your personal information, or you have a query on how your personal information is collected, please send us a written complaint using the contact details below. In the complaint, please include your contact details (such as email address, name, address and telephone number) and clearly describe the complaint.

We will respond to your query or complaint within a reasonable time. If you are not satisfied with our response, you may contact us to discuss your concerns. You may also contact the Office of the Australian Information Commissioner (OAIC) using the contact details at the OAIC’s website https://www.oaic.gov.au.

Contacting us

If you require further information regarding our Privacy Policy, please contact us at the following e-mail address: info@soundsurfer.io

Should you wish to read more information on privacy legislation we recommend that you visit the website of the Office of the Australian Information Commissioner: https://www.oaic.gov.au/privacy/your-privacy-rights/

Acceptance

You accept that your use of SoundSurfer services includes your acceptance of this Privacy Policy and the Terms of Use.

Copyright

All material, trademarks or other intellectual property on this site are the property of SoundSurfer or their respective owners, and are subject to copyright. Unless explicitly authorised, reproduction is not permitted. Unauthorised modification, copying, hiring, lending, transmission and broadcasting is prohibited. Material from this site may not be sold or otherwise distributed for profit.

This privacy policy was last updated on 12 December 2022.